Frequently Asked Questions
Plain answers on association management, Florida statute, governance, and the day-to-day questions that come up in premium communities.

Management Services & Day-to-Day Operations

How often will a dedicated property manager be on-site at our community?
On-site cadence is tailored to the community — some properties want a daily on-site presence, others prefer regular scheduled visits and meeting coverage. Either way, your assigned manager is consistently available and present when it matters.
What tools are provided to improve communication, transparency, and document sharing with owners?
Owners get a secure portal for documents, statements, work orders, and announcements; boards get a separate reporting layer for financials and operational dashboards. Email campaigns, text alerts, and online voting tools are available where the association wants them.
How do you handle emergency maintenance, facility management, and after-hours homeowner issues?
A 24/7 emergency line routes after-hours issues to dispatch, with established vendor relationships for fast response on water intrusion, electrical, structural, and life-safety events. The on-call manager coordinates with the board on anything that requires an immediate decision.
What about Estoppel Certificate requests and resale document processing during property transfers?
Estoppel and resale documents are processed within Florida statutory timeframes, with the level of detail closing agents and title companies need to settle cleanly. The fee structure and statutory caps are clearly documented for owners and buyers.
What is the difference between full HOA/COA management and standalone accounting services?
Full-service management covers operations, vendor oversight, resident communication, board support, and financials. Accounting-only services are limited to the financial scope — billing, AP, financial reporting, reconciliation — for boards that prefer to retain operational oversight in-house.
Does my community have an Association Management Company, and if so, how do I contact them?
If the association is not self-managed, the management company’s contact information is typically published on the community’s website and on the management company’s own website. Owners and board members can reach a management company online or by phone.
How do I contact my Board of Directors?
Contact information, meeting times, agendas, and minutes are typically available in the Board section of the community website. The management company can also relay messages or help owners reach the appropriate board member directly.
Assessments, Reserves & Financial Stewardship
Governance, Meetings & Owner Rights
Governing Documents & Defined Terms
Assessments, Reserves & Financial Stewardship

What is an Assessment?
An assessment is the share of common expenses that an association charges each owner, typically allocated per unit or by square footage. The underlying expenses depend on the association’s footprint — anything from roof and exterior maintenance in a condominium to roads, utilities, amenities, and even schools in a master-planned community.
Are Dues different from Assessments?
In common usage, “dues” usually refers to recurring, predetermined fees collected by an HOA or association for general upkeep, billed monthly, quarterly, or annually. “Assessment” can refer to the same recurring obligation or to a special one-time levy for a specific need (e.g., a capital project).
How are assessments determined and collected?
Assessments are set as part of the association’s annual budgeting process, allocated among owners according to the formula in the governing documents (per unit or by square footage), and collected on the cycle approved by the board. The management company typically handles billing, payment processing, and arrears.
What happens if a unit owner doesn't pay their assessments?
Unpaid assessments trigger the collections process outlined in the governing documents and Florida statute. That typically begins with notices and late fees, escalates to attorney involvement and a lien against the property, and — if unresolved — can ultimately lead to foreclosure proceedings on the lien itself.
How do you assist the board with annual budget preparation and long-term financial planning?
Precedent prepares data-driven budgets based on historical performance, executed contracts, and forward-looking community needs. Then it partners with the board on multi-year planning to keep the association financially sound and ready for what’s coming.
How do you help ensure reserve funds are adequately funded and compliant with current law?
Reserve studies and structured funding plans guide annual contributions, keeping the association compliant with Florida statutes and prepared for major capital expenses ahead, such as roofs, paving, elevators, and mechanical systems.
What are the requirements for association budgeting and reserves?
Florida statute requires associations to adopt an annual budget and, for condominiums in particular, to fund statutorily required reserves for items such as roofs, paving, painting, and any deferred maintenance item costing more than $10,000. Recent legislation has tightened compliance significantly — particularly around milestone inspections and structural integrity reserve studies.
What tools do board members have to access real-time financial statements and daily reconciliations?
Board members get secure access to a real-time financial reporting platform — including daily bank reconciliations, monthly statements, AP and AR detail, and supporting documentation. Full transparency is available whenever the board wants to look.
Do you manage vendor payments, and what controls are in place to prevent fraud?
Yes. Vendor payments run through an internal control framework that separates duties between the manager who approves the work, the accountant who issues payment, and the bank monitoring that flags anomalies. Daily reconciliation and dual approvals add a load-bearing layer of fraud protection on top of standard AP.
How do you handle vendor selection, competitive bidding, and contracts for major projects?
For significant projects, we source qualified vendors, manage a competitive bidding process, and help the board evaluate proposals on scope, quality, and price. Contracts are reviewed for risk and execution detail, and ongoing oversight ensures the work meets the specification.
What is your process for handling delinquent association dues, collections, and lien placements?
We follow a structured collections workflow — automated initial notices, statutorily compliant escalation, attorney coordination when needed, and lien placement in accordance with the governing documents and Florida statute. The board sees consistent application, minimal day-to-day involvement, and a documented audit trail.
Governance, Meetings & Owner Rights

How often should association board meetings be held?
The governing documents set the frequency. Florida statute requires an annual membership meeting; most boards also meet monthly or quarterly. The board must also meet whenever the association's business requires it.
What are the notice requirements for association meetings?
Florida statute requires written notice of board meetings posted at least 48 hours in advance (with some meetings — budget, special assessment, rules — requiring 14-day notice mailed to owners). Annual membership meetings have separate, longer notice requirements set out in the governing documents and statute.
Can a board member also be an employee of the association?
Florida statute generally prohibits a board member from receiving compensation for serving on the board, and imposes restrictions on board members serving as paid employees of the association. Specifics depend on whether the association is a condo, HOA, or cooperative, and the governing documents should always be reviewed.
Do unit owners have a right to access association records?
Yes. Florida statute gives owners the right to inspect and copy most association official records, subject to limited exceptions for personnel records, attorney-client privileged information, and certain personal data. The association is required to make records available within a defined timeframe of a written request.
What are the rules regarding pets, leasing, or altering my unit?
These restrictions are set by the governing documents — and they can vary widely. Some communities prohibit pets above a certain weight; others restrict short-term rentals or impose minimum lease terms; most condos require board approval for any structural alteration. The Declaration and rules are the place to look.
Can an association restrict a unit owner's right to vote?
An association may suspend an owner’s voting rights if the owner is more than 90 days delinquent on monetary obligations, subject to proper notice. Beyond that, voting rights are protected by Florida statute and the governing documents and cannot be unilaterally restricted.
Governing Documents & Defined Terms
What are governing documents?
Governing documents are the foundational set of legal instruments that define how an association is organized and operated — typically the Declaration, Articles of Incorporation, Bylaws, and any operating rules adopted by the board. They function as the association’s constitution and operating manual.
How do governing documents affect me as an owner?
When an owner purchases a home within the association, they accept the governing documents as legally binding. Owners are responsible for compliance, and board members are responsible for enforcement. Non-compliance can lead to penalties, liens, or other consequences spelled out in the documents themselves.
How do I access my HOA documents?
Owners may request copies in writing from the association, but there are typically easier paths. Most associations make governing documents available through the owner portal; recorded documents, such as the CC&Rs, are also filed with the county recorder. For prospective buyers, the seller is typically responsible for providing the documents prior to closing.
What are CC&Rs?
CC&Rs — Covenants, Conditions and Restrictions — are the legally binding obligations a seller of property records against the land in a deed. Common examples include maintenance standards, architectural restrictions, prohibited uses (e.g., no commercial activity from the residence), and sight-line preservation. CC&Rs run with the land and bind future owners as well.
How do I find the CC&Rs for a property?
If you can’t obtain them directly from the association, the county recorder’s office maintains the public record. CC&Rs must be recorded with the county to be legally enforceable — and an HOA cannot enforce covenants that aren’t on record there.
What are Bylaws?
Bylaws are the internal rules and procedural guidelines that govern how a non-profit organization — such as an association board — operates. They typically establish officer roles, committee structures, meeting procedures, voting rights, and notice requirements.
Are HOA bylaws public record?
Unlike CC&Rs, bylaws are not required to be recorded with the county. An association may choose to record them, but it’s not mandated.
What is the Declaration?
The Declaration — sometimes called the master deed, the documents, or the Declaration of CC&Rs — is the foundational instrument that lays out each owner’s obligations to the association and the association’s duties to the owners. It’s frequently described as the association’s constitution. The original signer (or whoever acquires that role from the developer) is the Declarant.
What is a Lien?
A lien is a monetary claim recorded against a property for unpaid obligations — assessments, contractor work, taxes, or mortgages. The lien attaches to the property itself and must be recorded with the county. Until the lien is satisfied or removed, the owner’s ability to convey or refinance the property is significantly constrained.
What is an Estoppel letter?
An estoppel letter is a closing-related document used in the conveyance of real property. It’s sent to a lender, HOA, condo association, municipality, or tenant to confirm amounts owed — assessments, mortgage payoff, taxes, lease balances — that need to be reflected on the closing settlement statement. Those balances may be prorated, but they have to be included so the closing settles cleanly.
What is an Easement?
An easement is a recorded interest in real property that grants one party the right to use another party’s land for a specific purpose. An association might hold an easement for slope maintenance, and public utilities commonly hold easements for repair or future installation work.
What is a Notice of Noncompliance?
Functionally similar to a lien, a Notice of Noncompliance is a document — sometimes authorized under the CC&Rs — that the association may record in county property records to put prospective buyers on notice that a property is in violation of the governing documents.
What is a Common Area?
A common area is any portion of the improved real property within an association that is intended for shared use by the membership — pools, clubhouses, hallways, landscaping, and similar elements.
What are Ordinances?
Ordinances are laws — individually or as a set — adopted by local government at the county or municipal level. They sit alongside the association’s governing documents and Florida statutes as part of the regulatory framework within which communities operate.
Who pays for HOA documents?
The party requesting the documents typically bears the cost, which generally covers printing, staff time, and other preparation expenses. Most governing documents cap how much an association may charge.
How long does it take to get HOA documents?
Turnaround varies by association — check the governing documents for the specific timeline — but a common standard is roughly ten business days from receipt of a written request.
Governing Documents & Defined Terms
What is a Homeowners Association (HOA)?
A Homeowners Association is a legal organization established by a developer to oversee a residential community, enforce the recorded covenants, conditions, and restrictions (CC&Rs), and manage shared amenities. Once the developer’s role winds down, ownership and control of the HOA typically transfer to the homeowners themselves. Most HOAs operate as non-profits and are governed by state statute as well as their own governing documents.
What is a Community Association?
A community association is a non-governmental membership organization formed around a defined neighborhood, condominium, cooperative, or other shared-interest geography. Membership may be voluntary or tied to property ownership, and the association may operate as a social or service body, a community advocate, or a quasi-governmental entity.
What is a Neighborhood Association?
A neighborhood association is a group of residents or property owners who organize voluntarily to advocate for, improve, or host activities within a defined neighborhood. Some are incorporated and recognized as 501(c)(4) nonprofits, but participation is generally optional rather than tied to ownership.
What's the difference between an HOA and a Neighborhood Association?
The two are often confused, but they’re structurally different. HOA membership is mandatory and runs with the deed; neighborhood association membership is voluntary. HOAs typically own and maintain common property (roads, recreation areas, parks); neighborhood associations focus on advocacy, events, and community communication.
What is Association Management?
Association management is the discipline of running an association on behalf of its owner-members and elected board. It covers everyday operations management — finance, vendors, communications, projects, compliance — alongside association-specific work like membership stewardship, board support, and the tax-exempt accounting that comes with non-profit governance.
What is an Association Management Company, and what do they do?
An Association Management Company is the professional firm a board of directors contracts to handle the operational and financial work of the association — assessment collection, vendor coordination, financial reporting and analysis, maintenance oversight, owner communication, and counsel on legal and regulatory matters. Some firms manage hundreds of communities; others focus on a smaller, more curated portfolio.
What is a Managing Agent?
A managing agent is the individual or entity formally retained to assist the board in enforcing the governing documents and overseeing the association’s assets, funds, and operational interests. In practice, that’s typically the licensed Community Association Manager assigned to your property.
What is the Board of Directors?
Within an HOA, condominium, or cooperative, the Board of Directors is the elected (or appointed) body responsible for the conduct and management of the association’s affairs. The board typically appoints officers — President, Vice President, Treasurer, Secretary — and acts as the fiduciary leadership of the community.
What is a Proxy?
A proxy is the person appointed to vote or act on another owner’s behalf at an association meeting. The term also refers to the written instrument that grants that authority.
What is a Quorum?
A quorum is the minimum number of owners required to be present (in person or by proxy) for the association to hold a valid, binding meeting. The exact threshold varies by association and is set in the governing documents.
What does it mean to Recuse?
To recuse is to step aside — temporarily removing an association or board member from a particular vote or proceeding, generally to avoid a conflict of interest.
What is CAI?
CAI — Community Associations Institute — is a national membership organization founded in 1973 that supports successful common-interest communities through education, legislative advocacy, professional credentialing, and resources for board members, managers, and association service providers.
Is CAI a national organization, or is it local to my area?
Both. CAI operates as a national organization with nearly 60 state and local chapters. Members automatically belong to the chapter of their choice.
What's the difference between a condominium and a cooperative?
In a condominium, each owner holds title to their individual unit plus an undivided interest in the common elements. In a cooperative, the corporation owns the entire property; residents own shares in the corporation that confer a proprietary lease to a specific unit. The governance, lending, and resale mechanics differ accordingly.
Still have a question?
We’re happy to answer your questions and help you navigate your community management needs.
Disputes, Enforcement & DBPR
How can disputes between a unit owner and the association be resolved?
How can disputes between a unit owner and the association be resolved?
Most associations encourage informal resolution first — direct communication with the manager or board. From there, Florida statute provides for mandatory pre-suit mediation (HOAs) or non-binding arbitration through the DBPR (condominiums) before litigation can move forward.
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Smart In Your World
Our attorneys know that being Smart isn't just about having great legal skills. It means knowing your business, your industry, and your goals.
Learn More →Smart In Your World
Smart In Your World
Our attorneys know that being Smart isn't just about having great legal skills. It means knowing your business, your industry, and your goals.
Learn More →Smart In Your World
Smart In Your World
Our attorneys know that being Smart isn't just about having great legal skills. It means knowing your business, your industry, and your goals.
Learn More →Licensing & Continuing Education
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Smart In Your World
Our attorneys know that being Smart isn't just about having great legal skills. It means knowing your business, your industry, and your goals.
Learn More →Smart In Your World
Smart In Your World
Our attorneys know that being Smart isn't just about having great legal skills. It means knowing your business, your industry, and your goals.
Learn More →Smart In Your World
Smart In Your World
Our attorneys know that being Smart isn't just about having great legal skills. It means knowing your business, your industry, and your goals.
Learn More →Developer Control & Regulatory Landscape
How long can a developer control an association?
How long can a developer control an association?
Florida statute caps developer control through a turnover process tied to milestones such as the percentage of units sold. For condominiums, control typically transitions when 75% of units have been conveyed, or earlier under several other statutory triggers. HOAs follow a parallel but distinct turnover framework.
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Our attorneys know that being Smart isn't just about having great legal skills. It means knowing your business, your industry, and your goals.
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